Terms of Service

Last updated: April 29, 2025

1. Introduction

Welcome to ChatSa. By accessing or using our AI chatbot platform and related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Please read these Terms carefully as they contain important information about your legal rights, remedies, and obligations.

2. Service Description

2.1 Platform Overview

ChatSa is an AI chatbot platform that allows businesses to create custom chatbots trained on their knowledge base. Our platform helps you build conversational AI that understands your specific business context.

2.2 Service Features

  • Custom AI chatbot creation and training
  • Knowledge base management
  • Analytics and reporting
  • Integration capabilities
  • Customer support tools

3. Account Terms

3.1 Account Creation

  • You must be at least 18 years old to create an account
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • One person or entity may not maintain multiple free accounts

3.2 Account Security

  • Use strong passwords
  • Keep credentials confidential
  • Enable two-factor authentication when available
  • Report unauthorized access immediately

4. Subscription and Payments

4.1 Pricing

Our pricing is based on subscription tiers with different features and usage limits. Current pricing is available on our website and may be updated from time to time.

4.2 Payment Terms

  • Payments are processed securely through our payment providers
  • Subscriptions are billed in advance on a recurring basis
  • You are responsible for all applicable taxes
  • Failed payments may result in service interruption

We offer a full refund within 7 days of purchase if you're not satisfied with our service. No questions asked.

5. Intellectual Property Rights

5.1 Our Rights

ChatSa retains all rights to the platform, including its technology, design, and features. Our trademarks, logos, and service marks are our exclusive property.

5.2 Your Rights

You retain ownership of your content and data. By using our service, you grant us a license to use your content solely for providing and improving our services.

6. Acceptable Use

6.1 Prohibited Activities

  • Use the service for any illegal purposes
  • Upload malicious content or malware
  • Attempt to reverse engineer the platform
  • Share your account credentials
  • Violate any intellectual property rights
  • Upload harmful or discriminatory content
  • Interfere with the service's operation
  • Circumvent any service limitations

6.2 Content Guidelines

Your chatbot content must:

  • Be accurate and up-to-date
  • Respect intellectual property rights
  • Not contain offensive or harmful material
  • Comply with applicable laws and regulations

7. Data and Privacy

7.1 Data Collection

We collect and process data as described in our Privacy Policy.

7.2 Data Security

We implement industry-standard security measures to protect your data. You are responsible for maintaining the security of your account credentials.

8. Service Modifications and Termination

8.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will notify you of significant changes that may affect your use of the service.

8.2 Account Termination

We may terminate or suspend your access to the service at any time for violations of these Terms or for any other reason we deem appropriate.

9. Limitation of Liability

To the fullest extent permitted by law, ChatSa shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits or revenues
  • Loss of data or system damage
  • Service interruptions or failures
  • Actions of third parties

10. Dispute Resolution

Any disputes arising from these Terms will be resolved through:

  • Initial informal negotiation
  • Mediation if negotiation fails
  • Binding arbitration as a last resort

11. Governing Law

These Terms are governed by the laws of Saudi Arabia, without regard to its conflict of law principles. Any legal proceedings shall be brought exclusively in the courts of Saudi Arabia.

12. Contact Information

For questions about these Terms or our service, please contact us: