1. Introduction
Thank you for visiting Chatsa ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://chatsa.co (the "Website").
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
2. Information We Collect
2.1 Personal Data
We collect the following personal information from you:
- Name: To personalize your experience and facilitate communication.
- Email: For sending important information regarding your orders, updates, and direct communications.
- Payment Information: To securely process your orders. We do not store your full payment information on our servers; payments are processed by trusted third-party payment processors.
- Usage Data: Information on how the service is accessed and used (e.g., chatbot interactions, feature usage).
2.2 Non-Personal Data
We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, operating system, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.
3. Purpose of Data Collection
We collect and use your personal data for the following primary purposes:
- Service Provision: To operate, maintain, and provide all features of the Chatsa platform, including custom AI agent deployment, knowledge base management, and function calling.
- Order Processing: To process your subscriptions and purchases, send order confirmations, and manage billing.
- Customer Support: To provide assistance and resolve issues related to your use of the platform.
- Improvement of Services: To understand how our users interact with the platform, identify areas for improvement, and develop new features.
- Communication: To send you updates, promotional materials, and other information related to our services, which you can opt-out of at any time.
- Security: To protect against fraudulent or illegal activity and ensure the security of our platform and users.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in limited circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and email delivery. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website of any such change in ownership or control of your personal data.
5. Data Security
We implement robust security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer technology (SSL). However, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee its absolute security.
6. Children's Privacy
Chatsa is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.
7. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request copies of your personal data.
- Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: Request that we erase your personal data, under certain conditions.
- Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: Object to our processing of your personal data, under certain conditions.
- Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information below.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we will update the "Last Updated" date at the top of this policy. We may also notify you via email or through prominent notices on our Website of any significant changes. Your continued use of the Website after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.
9. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: Info@chatsa.co
Last Updated: November 28, 2025