Privacy Policy

Last updated: April 29, 2025

1. Introduction

Welcome to ChatSa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.

By using ChatSa, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our services.

2. Information We Collect

2.1 Personal Data

We collect the following personal information:

  • Account Information: Name, email address, password (encrypted), profile picture, and business information
  • Payment Information: Credit card details (processed securely through our payment processors), billing address, and transaction history
  • Knowledge Base Data: Documents, FAQs, training materials, and other content you provide to train your chatbot
  • Communication Data: Messages, feedback, and support requests you send us
  • User Preferences: Settings, preferences, and customization options for your chatbot

2.2 Non-Personal Data

We automatically collect:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Access times, pages viewed, links clicked, features used
  • Chatbot Analytics: Conversation patterns, response effectiveness, user satisfaction metrics
  • Technical Logs: Error reports, performance data, system configuration
  • Location Data: General location based on IP address

2.3 Cookies and Similar Technologies

We use various tracking technologies including:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how users interact with our service
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Help us deliver relevant advertisements

For more information about our cookie practices, please see our Cookie Policy.

3. How We Use Your Data

3.1 Service Provision

  • Process and maintain your account
  • Train and customize your AI chatbot
  • Process payments and manage subscriptions
  • Provide customer support and respond to inquiries
  • Send service updates and important notifications

3.2 Service Improvement

  • Analyze usage patterns to improve features
  • Debug and fix technical issues
  • Develop new features and services
  • Conduct research and analytics
  • Generate aggregated insights

3.3 Communication

  • Send product updates and newsletters
  • Provide marketing communications (with consent)
  • Respond to support requests
  • Send security alerts

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support tools
  • Email service providers

4.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement comprehensive security measures to protect your data, including:

  • End-to-end encryption for sensitive data
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Secure data centers and backup systems
  • Employee training on security practices

6. Your Data Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data
  • Withdraw consent

To exercise these rights, please contact our privacy team at privacy@chatsa.com

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Retention Periods:

  • Account information: Until account deletion
  • Payment information: As required by law
  • Chat logs: 12 months
  • Analytics data: 24 months
  • Backup data: 30 days

8. Children's Privacy

ChatSa is not intended for children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 13, we will take steps to:

  • Delete the information as quickly as possible
  • Prevent further collection from the child
  • Notify parents or guardians

9. International Data Transfers

We may transfer your information to countries other than your country of residence. When we do so, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable law.

Data Protection Measures:

  • Standard contractual clauses
  • Data processing agreements
  • Privacy Shield certification (where applicable)
  • Regional data storage options

10. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We'll notify you of significant changes via:

  • Email notification
  • Platform notifications
  • Website announcements

Your continued use of ChatSa after any changes to this Privacy Policy constitutes acceptance of those changes.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: